Dog License Information

Dog licenses can now be purchased  online at clermontcounty.docupet.com. The new, easy-to-use online licensing service provides a quick and seamless way to license your dog from the comfort of your own home.

Residents may also choose to print a dog license application and mail it to our office with an accompanying check payable to the Clermont County Treasurer. You may download the license application here.

 Clermont County Auditor’s Office- Dog License

101 E. Main St Batavia, Ohio 45103

All tags are mailed directly to you, whether purchased online or in-person

Through our licensing partnership with DocuPet, Clermont County residents are now able to easily renew their pet’s license online through their account.

Residents can purchase or renew a dog license online at clermontcounty.docupet.com, or can choose to renew at one of the locations listed below:

• Clermont County Auditor Office, 101 E. Main St Batavia, OH 45103
• Clermont County Animal Shelter,4025 Filager Rd, Batavia, OH 45103

All DocuPet tags do not have a year engraved on them nor do they fall into any specific color or shape to illustrate when they were purchased or how long they are valid. All DocuPet tags are renewable, meaning the tag itself can be reused year over year therefore  you do not need to get a new tag each year, however we certainly recommend you do so if your pet’s tag becomes unreadable in any way. Note that you are still required to renew your license registration annually even if you decide to keep an existing tag. 

 In addition to the Auditor’s Office, residents can license their dog online at clermontcounty.docupet.com or at the following locations:

• Clermont County Auditor’s Office, 101 E. Main St Batavia, OH 45103
• Clermont County Animal Shelter, 4025 Filager Rd, Batavia, OH 45103

All tags are mailed directly to you, whether purchased online or in-person

If you have found a lost dog you can search here using dog tag number to locate the owner.

• With full access to HomeSafe™ 24/7 lost pet service, upload recent photos of your pet and include important information that will help identify and retrieve them if they become lost
• Every DocuPet tag comes engraved with a unique HomeSafe™ code associated with your pet. A HomeSafe™ code is critical to getting your pet home safely, as it allows prompt identification of your pet when they are found and helps DocuPet get in touch with you or other secondary contacts to let you know where your pet is.

   

  Steps when you have found a pet:

  1. Go to www.docupet.com

  2. Scroll down and enter the code on the back of the pet’s tag under “Have you found a lost pet?”

  3. Fill out a Found Pet Report. If the owner has set their privacy settings to allow their contact information to be shown, please reach out to them directly.

  4. Fill in as much information in the report as you can

  5. DocuPet staff will be in touch with you regarding the report and will reach out to the owner of the found pet

  If you are unable to enter the HomeSafe™ tag code online, or cannot find a record of the tag online, please immediately reach out to DocuPet via our phone number: 1-877-239-607

Online Account Support

Any questions or feedback regarding DocuPet website or mailings can be directed to

Our customer care team is available between 9:00AM and 8:00PM EST, Monday through Friday

via our toll-free number 1-877-239-6072. Our team can also be reached by email at info@docupet.com.

Shipping Details

Orders are shipped to the mailing address on file. If there is no mailing address specified, it is shipped to the physical address associated with your account. To ensure your order arrives the first time, please make sure your address is correct on your account prior to placing your order.

Orders are shipped via USPS

Due to fluctuations in postal delivery service levels there may be delays in processing orders and shipping timelines. Orders can take up to 15 business days to arrive once the order has shipped. If you do not receive your order within this allotted time period, please contact our customer service department. 

How to Check Your Order Status

Pet owners can check the status of their license or tag order through their online account.

Requirements

Online account

Order placed

Steps to Check Order Status

1. Select your country at docupet.com

Status Definitions

Ordered: The order was just placed

Processing: The order is currently being made

Fulfilled: Your order is packaged and ready to be shipped

Shipped: Your order has left our facility and is making its way to you!

Returned: Your order has been returned back to our facility. Please update your address and contact Customer Service.

DocuPet takes pride in the quality of our tags, connectors, and etching. We stand by our tags and offer a one-year guarantee on the legibility of the HomeSafe™ details etched onto the back of every DocuPet tag. As all tags come engraved with a pet’s personalized HomeSafe™ code, DocuPet does not accept returns.

If the etching has worn off of your pet’s tag within a year of purchase, or you require a replacement tag or connector due to an issue, pet owners can contact our customer service department via email at info@docupet.com. Please provide a photo showing the issue you encountered as well as a description and your account and contact information in the email.

When you receive your tags in the mail for multiple pets, the tags will come in labelled bags with A,B,C, etc.  in them. On your receipt included in the envelope there will be a corresponding A, B, C etc. beside each of the pet’s names that had tags purchased for them.

If your account is set up to automatically renew your pet’s license you will not receive a tag in the mail. You can renew the license via your online account before the date of the scheduled automatic renewal and select a tag at that time. You’re also welcome to shop our tag store at any time!

Please check your emailed receipt if you are not sure if you selected to receive a new tag or not.

If you selected a tag and did not receive it in your order (please allow 15 business days for your order to arrive from the ship date)  please contact our customer care team via chat or by emailing info@docupet.com with your name, contact information, order details and a detailed request.

All DocuPet tags do not have a year engraved on them nor do they fall into any specific color or shape to illustrate when they were purchased or how long they are valid. All DocuPet tags are renewable tags, meaning the tag itself can be reused year over year therefore you do not need to get a new tag each time you renew, however we certainly recommend you do so if your pet’s tag becomes unreadable in any way. Note that you are still required to renew your license registration annually even if you decide to keep an existing tag. 

It is important that we have your most current address, phone number and status of your pet in our system.  If you move, change phone numbers or your pet is deceased please contact us so that we can update your pet(s) records.

DocuPet

Customer care team is available between 9:00AM and 8:00PM EST, Monday through Friday

via our toll-free number 1-877-239-6072. Our team can also be reached by email at info@docupet.com.

Auditor’s Office 

513-732-7150

or email us @ dogtags@clermontcountyohio.gov